SHIPPING AND RETURNS

REFUNDS
7th CLOSE are committed to ensuring quality in our sets with extensive stages of quality control checks. Each item is crafted with precision and we take great pride in ensuring no orders are fulfilled with any faults what so ever.
‍We therefore do not offer refunds, only exchanges.

Cancellation of orders must be notified within 6hrs of placing your order in order to receive a full refund. Please note, our hard working production team start working on your order as soon as they receive confirmation. Please contact us at info@7thCLOSE.com to confirm cancellation of your order.

EXCHANGES
If the fit or style isn’t quite right for you, we are more than happy to offer an exchange. On the condition that the product is returned in the original condition with the tags still attached, the items are unworn, without odour or perfume and aren’t damaged or marked in any way. Our returns department has the right to refuse a return if a returned item does not meet these conditions. In this instance, the item will be returned to the address on the original order.

Before shipping an item back to us, please request a return authorisation request from our returns department within 7 days of receiving your order. You can do this by emailing info@7thCLOSE.com with your order number and your reason for exchange so we can process your exchange as quickly as possible.

*Please note, you will need to cover the cost of your return/exchange back to us if there are no faults with your item. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. In a rare incident that the item has arrived with a fault, we will reimburse the returns delivery cost within 7-10 working days of informing us of the problem.
*Disclaimer: we request all orders be checked thoroughly within 24hrs of receiving goods. We will not be liable for any damages reported beyond this point.

CONTACT US

CUSTOMER SERVICE AND GENERAL ENQUIRIES
INFO@7THCLOSE.COM

SALES AND ORDERS
INFO@7THCLOSE.COM

PR AND COLLABORATIONS
PRESS@7THCLOSE.COM

RETURNS
INFO@7THCLOSE.COM